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Negative review response

Use when a genuine unhappy customer has left a public review and the reply needs care.

negative-review-response.md

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Help me reply to a negative review in public.

The review: {{REVIEW_TEXT}}
Star rating: {{RATING}}
What actually happened, from my side: {{OUR_ACCOUNT}}
What I am able to offer or do: {{REMEDY}}
Business: {{BUSINESS_NAME}}
Signer: {{SIGNER_NAME}}

Do three things in order.

1. Assessment. In three bullets: which parts of the complaint are factually accurate on my account, which are disputed, and which are matters of expectation rather than fact.

2. Three draft replies, each 50 to 90 words, at different levels: a short acknowledgment, a fuller reply that gives brief context, and a reply that offers a specific remedy.

3. A note on what not to say.

Constraints on every draft:
- Do not admit fault for anything my account does not support, and do not deny anything it does support.
- Do not disclose private details about the customer, the job, the price or any medical, legal or financial matter. If the review itself discloses such a detail, do not repeat it back.
- Do not argue point by point. At most one sentence of context.
- Move the detail offline: give one route to contact us, using the details I supply, not invented ones.
- No corporate phrasing such as "we take all feedback seriously" or "your feedback is important to us".
- No em dashes. No exclamation marks.

Future readers, not the reviewer, are the audience. Say which draft you would post and why.

Fill in before running

Replace each placeholder with your own detail. The more specific you are, the less the model invents.

{{REVIEW_TEXT}}
{{RATING}}
{{OUR_ACCOUNT}}
{{REMEDY}}
{{BUSINESS_NAME}}
{{SIGNER_NAME}}

Getting a better result

Fill in "what actually happened" honestly, including the parts that are your fault - a reply built on a sanitised account reads defensive.
Wait a few hours before posting. The first draft you feel good about is usually the one that argues too much.
If the review touches health, money or anything confidential, keep the reply shorter than you think it needs to be.

Questions about this prompt

When is this the right prompt rather than the fake review one?

When you accept the person was a real customer and the disagreement is about what happened. If you doubt they were ever there, the suspected fake review prompt weighs the signals before drafting anything. Use this one when the complaint is genuine and the reply needs care rather than a verdict.

What do I need before I run it?

An honest {{OUR_ACCOUNT}}, including the parts that are your fault, and a {{REMEDY}} you can actually deliver. The prompt will not admit fault your account does not support or deny what it does, so a sanitised account produces a defensive reply. Have real contact details ready, since it will not invent a route offline.

What comes back?

A three bullet assessment splitting the complaint into accurate, disputed and matters of expectation, then three drafts of 50 to 90 words at different levels, a note on what not to say, and its own pick with reasoning. Read the assessment twice: it usually shows the complaint is narrower than it felt.

What is the mistake that costs me?

Posting the fullest draft because it feels the most complete. Future readers, not the reviewer, are the audience, and a point by point rebuttal reads worse than the review did. Wait a few hours. Where the review touches health, money or anything confidential, go shorter than the drafts and repeat none of the detail back.