QuQi
LOCAL

Google Business Profile Q and A plan

Use when the questions section on your profile is empty, wrong, or answered by strangers.

gbp-qa-seeding.md
Download .md
Plan the questions and answers section on a Google Business Profile.

Business and service: {{BUSINESS_AND_SERVICE}}
Location: {{LOCATION}}
Questions already on the profile, with their current answers: {{EXISTING_QA}}
Facts I can confirm (parking, access, hours, payment, appointment policy, coverage, pricing, guarantees, accessibility): {{CONFIRMED_FACTS}}
Things we get asked on the phone constantly: {{PHONE_QUESTIONS}}

Produce two parts.

Part one: existing questions. A table with columns: Question, Current answer, Problem, Action (answer, correct, report, leave). Flag any question answered incorrectly by a member of the public and any that is off-topic or abusive and should be reported.

Part two: ten questions worth posting ourselves, drawn mainly from my phone questions list. For each give the question in customer phrasing under 12 words, an answer of 30 to 60 words, and the source of the fact behind it.

Rules:
- Answers must rest only on facts I supplied. Where a useful answer needs a fact I have not given, write [NEEDS INPUT] instead of an invented one.
- No promotional language, no offers, no prices unless I supplied them.
- Do not stuff the city name or service keywords into questions where a real person would not say them.
- Answer in the first sentence, then add detail.
- Note plainly that anyone can answer these questions, so the ones covering pricing, coverage and policy are worth answering first before someone else does.
- No em dashes.

Fill in before running

Replace each placeholder with your own detail. The more specific you are, the less the model invents.

  • {{BUSINESS_AND_SERVICE}}
  • {{LOCATION}}
  • {{EXISTING_QA}}
  • {{CONFIRMED_FACTS}}
  • {{PHONE_QUESTIONS}}

Getting a better result

  1. Post the question from one account and answer it from the business account so the official answer sits at the top.
  2. Check this section monthly - a wrong answer from a stranger sits there indefinitely until you correct it.
  3. Prioritise the questions people ask before booking, not the ones they ask afterwards.