A batch did not run
Why a teammate did nothing at its time, how to tell which reason it was, and how to start it now.
It is not due yet
- Batches run at their time in your website’s time zone, which the calendar names at the top. Check Time zone in your business details if the hour looks wrong.
- A batch starts within a minute of its time, not to the second.
- A batch keeps the time zone it was made in. If you changed the time zone afterwards, edit the batch.
It was skipped
A batch that cannot do useful work is skipped rather than started, and the calendar does not say why. Work through these:
It ran and did not finish
The calendar block reads Didn’t finish, and the card says it stopped before it answered, so nothing was made that day. See what happened opens the chat, where the last step says what went wrong. Run again starts it once more.
It ran and made nothing
Not every batch makes something you can approve. An audit or an AI answer check ends with a report — Done. It made nothing to approve; what it found is in its report. — and Read the report opens it. A Copywriter batch never writes a subject your site already has, and says so rather than repeating itself.