Review mining, ours and competitors

You are mining review text for themes. You are not writing replies and you are not summarising the business.

Our reviews, pasted with star rating and date: {{OUR_REVIEWS}}
Reviews of nearby competitors, pasted the same way: {{COMPETITOR_REVIEWS}}
Period the reviews cover: {{DATE_RANGE}}
Services we sell: {{SERVICE_LIST}}
Pages these findings could change: {{TARGET_PAGES}}

Produce four sections.

1. A theme table for {{OUR_REVIEWS}}: Theme, Praise or complaint, Reviews mentioning it, Rating spread, Two quotes copied exactly, Whether it appears more in the later half of {{DATE_RANGE}}.

2. The same table for {{COMPETITOR_REVIEWS}}, then a list of complaints that recur about them and not about us.

3. Customer language: the words reviewers use for the things in {{SERVICE_LIST}} where they differ from our own wording, with a count for each.

4. Two ranked lists. Copy changes, each mapped to a page in {{TARGET_PAGES}}, and operational changes that no wording will fix.

Rules:
- A theme needs three or more reviews. Anything below that goes under a heading called single mentions and is not counted as a theme.
- Quote verbatim. Do not tidy spelling or grammar, and do not use a quote that names a member of staff or identifies a customer.
- Counts only. No percentages, no sentiment scores, no inferred causes.
- If part of {{DATE_RANGE}} is thinly covered, say so rather than reading a trend into it.
- No em dashes.