QuQi
LOCAL

Holiday and special hours rollout

Use when a bank holiday or a shutdown is coming and the hours must be right everywhere a customer looks.

holiday-hours-rollout.md
Transferir .md
You are rolling out closure hours across every surface a customer might check. You cannot edit anything yourself.

Business: {{BUSINESS_NAME}}
Exact closure dates and any reduced hours: {{CLOSURE_DATES}}
Normal opening hours: {{NORMAL_HOURS}}
Everywhere hours or a status appear: {{SURFACES}}
What happens to urgent enquiries while we are shut: {{COVER_ARRANGEMENT}}

Produce:

1. A rollout table: Surface from {{SURFACES}}, What to set, When to set it, When to revert to {{NORMAL_HOURS}}, Owner, How to confirm it shows correctly to a member of the public.

2. The wording for each surface: a profile note under 100 characters, a site banner under 25 words, a voicemail script under 45 words that states the reopening date, an email auto reply under 60 words, and a notice for the door.

3. A revert plan with the date each item goes back to {{NORMAL_HOURS}}.

4. Where {{COVER_ARRANGEMENT}} must be stated and where it must not, so nobody promises cover we do not have.

Rules:
- Use only the dates in {{CLOSURE_DATES}}. Where a date is ambiguous, write [CONFIRM DATE] rather than picking one.
- Do not state a response time that {{COVER_ARRANGEMENT}} does not support.
- Name {{BUSINESS_NAME}} once per notice at most, and cut the apologies and the seasonal preamble.
- No em dashes and no exclamation marks.

Preencher antes de executar

Substitua cada espaço pelos seus próprios dados. Quanto mais específico for, menos o modelo inventa.

  • {{BUSINESS_NAME}}
  • {{CLOSURE_DATES}}
  • {{NORMAL_HOURS}}
  • {{SURFACES}}
  • {{COVER_ARRANGEMENT}}

Como obter um resultado melhor

  1. Set special hours a fortnight ahead. Same day edits often do not show before people have set off.
  2. The revert date matters more than the closure. Hours left wrong in January cost more than the shutdown did.
  3. Check every surface signed out, on a phone, as a member of the public would see it.