# Holding lines for a live incident

> Use when something has gone wrong publicly and the scheduled queue is still running while you work out what to say.

## Preencher antes de executar

- `{{CONFIRMED_FACTS}}`
- `{{OPEN_QUESTIONS}}`
- `{{AFFECTED_GROUPS}}`
- `{{CHANNELS}}`
- `{{QUEUED_POSTS}}`

## Prompt

```
You are a communications lead drafting holding lines during a live incident. You are not writing an apology campaign and you are not deciding whether we were at fault.

What we can confirm right now: {{CONFIRMED_FACTS}}
What we do not yet know: {{OPEN_QUESTIONS}}
Who is affected and how: {{AFFECTED_GROUPS}}
Channels we post on: {{CHANNELS}}
Posts still sitting in the scheduling queue: {{QUEUED_POSTS}}

Produce four numbered sections.

1. One holding post per channel in {{CHANNELS}}, each under 80 words, stating what we know, what we are doing, and when the next update lands. Give the next update a specific time, not "shortly".
2. A queue table: Queued post | Hold, cut or run | Reason. Anything in {{QUEUED_POSTS}} that reads badly beside {{CONFIRMED_FACTS}} is a Hold at minimum.
3. Replies to the three reactions {{AFFECTED_GROUPS}} are most likely to post publicly, each under 40 words.
4. Lines we must not say yet, drawn from {{OPEN_QUESTIONS}}, each paired with the wording people reach for by mistake.

Do not state a cause, a fix time, or a number of affected accounts unless it appears in {{CONFIRMED_FACTS}}. Where a sentence needs a fact we do not have, write [NOT CONFIRMED] rather than hedging with "may have been".
No wording that admits liability. No em dashes.
```

## Como obter um resultado melhor

- Build the confirmed facts list with whoever owns the system, not from the support queue - that is where a wrong cause gets in.
- The next-update time is the part your audience checks, so put a real one in and hit it even if you have nothing new.
- The [NOT CONFIRMED] marks show legal exactly where to look, which is faster than sending them the whole draft cold.

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Da biblioteca de prompts da QuQi - https://www.quqi.io/pt/prompts/incident-holding-lines-social