# Turn real questions into a quotable FAQ

> Use when you have a list of real customer questions and want an FAQ assistants can quote.

## Fill in before running

- `{{RAW_QUESTIONS}}`
- `{{SOURCE_MATERIAL}}`
- `{{TOPIC}}`

## Prompt

```
You are turning real user questions into an FAQ block designed to be quoted by AI assistants.

Raw questions from support, sales or search: {{RAW_QUESTIONS}}
What we can truthfully answer: {{SOURCE_MATERIAL}}
Product or topic: {{TOPIC}}

Steps:
1. Cluster the raw questions into distinct intents. Show the clusters with the raw questions grouped under each.
2. For each cluster, write one canonical question in the phrasing a user would actually type.
3. Write an answer of 40 to 80 words. First sentence answers directly. Second sentence gives the condition or exception. Third gives a concrete example or number if one exists in {{SOURCE_MATERIAL}}.
4. Rank the finished questions by how often the cluster appeared in {{RAW_QUESTIONS}}, most first.

Output as:
| Rank | Question | Answer | Source fact used | Confidence (high/medium/low) |

Constraints:
- Never answer from general knowledge. If {{SOURCE_MATERIAL}} does not cover a cluster, output the question with the answer "NOT ANSWERABLE - needs input from {{TOPIC}} owner".
- Do not merge two genuinely different intents to shorten the list.
- No em dashes, no "great question", no sales language in answers.
```

## Getting a better result

- Keep the user phrasing in the question even when it is grammatically awkward.
- Answers that lead with a condition instead of the answer rarely get quoted.
- Drop any question your sales team invented; only real ones earn a slot.

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From the QuQi prompt library - https://www.quqi.io/prompts/quotable-faq-for-assistants