# Holiday and special hours rollout

> Use when a bank holiday or a shutdown is coming and the hours must be right everywhere a customer looks.

## À remplir avant de lancer

- `{{BUSINESS_NAME}}`
- `{{CLOSURE_DATES}}`
- `{{NORMAL_HOURS}}`
- `{{SURFACES}}`
- `{{COVER_ARRANGEMENT}}`

## Prompt

```
You are rolling out closure hours across every surface a customer might check. You cannot edit anything yourself.

Business: {{BUSINESS_NAME}}
Exact closure dates and any reduced hours: {{CLOSURE_DATES}}
Normal opening hours: {{NORMAL_HOURS}}
Everywhere hours or a status appear: {{SURFACES}}
What happens to urgent enquiries while we are shut: {{COVER_ARRANGEMENT}}

Produce:

1. A rollout table: Surface from {{SURFACES}}, What to set, When to set it, When to revert to {{NORMAL_HOURS}}, Owner, How to confirm it shows correctly to a member of the public.

2. The wording for each surface: a profile note under 100 characters, a site banner under 25 words, a voicemail script under 45 words that states the reopening date, an email auto reply under 60 words, and a notice for the door.

3. A revert plan with the date each item goes back to {{NORMAL_HOURS}}.

4. Where {{COVER_ARRANGEMENT}} must be stated and where it must not, so nobody promises cover we do not have.

Rules:
- Use only the dates in {{CLOSURE_DATES}}. Where a date is ambiguous, write [CONFIRM DATE] rather than picking one.
- Do not state a response time that {{COVER_ARRANGEMENT}} does not support.
- Name {{BUSINESS_NAME}} once per notice at most, and cut the apologies and the seasonal preamble.
- No em dashes and no exclamation marks.
```

## Obtenir un meilleur résultat

- Set special hours a fortnight ahead. Same day edits often do not show before people have set off.
- The revert date matters more than the closure. Hours left wrong in January cost more than the shutdown did.
- Check every surface signed out, on a phone, as a member of the public would see it.

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Extrait de la bibliothèque de prompts QuQi - https://www.quqi.io/fr/prompts/holiday-hours-rollout